Welcome to New Balance Shop (operated by fashionitemsshop.com). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms. Please read them carefully.

1. Introduction

New Balance Shop is an online retailer dedicated to supporting your active lifestyle with premium athletic wear and footwear. Our products are designed for fitness enthusiasts who value performance, quality, and comfort. By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information during account registration and purchases.
  • Use the website only for lawful purposes and not engage in fraudulent activities.
  • Maintain the confidentiality of your account credentials and notify us of any unauthorized use.
  • Comply with all applicable laws and regulations in your jurisdiction.
  • Respect our intellectual property and not reproduce or distribute content without permission.

Failure to adhere to these obligations may result in account suspension or termination.

3. Products and Services

Our product range includes:

  • Accessories
  • Footwear
  • Jeans & Trousers
  • Knitwear & Sweats
  • Outerwear
  • Shorts
  • Tops
  • Underwear & Nightwear

Product Descriptions: We strive to provide accurate product details, including sizes, colors, and materials. However, slight variations may occur due to manufacturing processes. If you have questions, contact us at [email protected].

Availability: All products are subject to availability. We reserve the right to discontinue items without notice.

4. Orders and Payment Terms

Order Process:

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order ships.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your payment information.

Pricing: Prices are listed in US Dollars (USD) and include applicable taxes. We reserve the right to adjust prices due to market changes or errors.

Order Cancellation: Orders can be canceled within 24 hours of placement by contacting our customer service team. After this period, orders may not be canceled as processing begins.

5. Shipping and Delivery

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipping.
  • Free Shipping: Available for orders over $50 via EMS. Delivery within 15-25 business days after shipping.

International Orders: We serve customers worldwide, excluding select remote areas and parts of Asia. International customers are responsible for customs fees, taxes, or import duties. Delivery times may vary due to local regulations.

Risk of Loss: Products become your responsibility once delivered to the shipping address provided. We are not liable for delays or issues caused by third-party carriers.

6. Returns and Exchanges

We aim for your complete satisfaction. Our returns and exchanges policy is as follows:

  • Timeframe: Returns and exchanges are accepted within 15 days of order receipt.
  • Eligibility: Items must be in original condition, unworn, unwashed, and with tags attached. Original packaging and proof of purchase are required.
  • Non-Returnable Items: For hygiene reasons, Underwear & Nightwear cannot be returned unless damaged or defective.
  • Process: Initiate a return by emailing [email protected] with your order details. We will provide a return authorization and instructions.
  • Costs: Customers cover return shipping costs unless the return is due to our error (e.g., wrong item or defect).
  • Refunds: Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable for returns due to change of mind.

7. Intellectual Property

All content on this website, including logos, text, images, and product designs, is the property of New Balance Shop or its licensors. You may not use, copy, or distribute any content without our prior written consent. Unauthorized use may result in legal action.

8. Limitation of Liability

New Balance Shop is not liable for:

  • Indirect, incidental, or consequential damages arising from product use or website access.
  • Issues beyond our control, such as carrier delays, natural disasters, or technical failures.
  • Misuse of products or failure to follow care instructions.

Our total liability for any claim related to your purchase shall not exceed the product’s purchase price.

9. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal data. By using our site, you consent to our data practices.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of the United States. Any disputes shall be resolved through arbitration in Tukwila, US, or via friendly negotiation. We aim to address concerns promptly and fairly.

11. Changes to Terms

We may update these Terms and Conditions periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of the site after changes constitutes acceptance.

12. Contact Us

If you have questions about these terms, contact our customer service team:

  • Email: [email protected]
  • Response Time: 24-48 hours on business days (Monday-Friday)
  • Business Address: 1908 Main Street, Tukwila, US 98168

Thank you for choosing New Balance Shop. We are committed to supporting your active lifestyle with quality products and exceptional service.