FAQ

We offer a comprehensive range of premium New Balance products including:

• Footwear – Performance and lifestyle shoes
• Knitwear & Sweats – Comfortable and stylish tops
• Outerwear – Jackets and weather-appropriate gear
• Tops – Various upper body apparel
• Jeans & Trousers – Bottom wear for different occasions
• Shorts – Casual and athletic shorts
• Underwear & Nightwear – Comfort-focused essentials
• Accessories – Complementary items to complete your look

Yes, all products sold through New Balance Shop are 100% authentic New Balance merchandise. We are committed to providing genuine premium products that meet New Balance’s quality standards.

We offer two main shipping options:

We take 1-2 business days to process your order. During this time, we carefully inspect every item from our curated collections to ensure they meet our quality standards before shipment.

We proudly offer global shipping to customers worldwide. However, please note that we currently cannot ship to select remote areas and parts of Asia. During checkout, our system will automatically verify if we can deliver to your location.

Yes, both our Standard Shipping (DHL/FedEx) and Free Shipping (EMS) options include tracking capabilities. You will receive a tracking number via email once your order has been dispatched from our warehouse.

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return items within 15 days of receipt. This policy reflects our commitment to quality and your confidence in our products.

To initiate a return, please contact our customer service team at [email protected] with your order details. Our team will guide you through the return process and provide instructions for returning your items.

Returned items must be in their original condition with tags attached. For hygiene reasons, we cannot accept returns on underwear and nightwear unless the items are defective.

You can check your order status by contacting our customer service team at [email protected]. Please have your order number ready for faster assistance.

Order modifications or cancellations are possible only if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] if you need to make changes to your order.

Our customer service team is here to help with any questions or concerns. You can reach us at:

Our customer service team operates during standard business hours, Monday through Friday. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.